Delivery & Returns

Delivery type Timescales
Standard Delivery Typically within 2-3 working days, but please allow up to 5 working days.
Extra-Large Parcels Typically within 3-4 working days, but please allow up to 5 working days.
Furniture and Fragile items Typically within 5-7 working days but please allow up to 10 working days.

Listings may also only be available as local collection only – however please phone us on 01935 813813 as we may be able to arrange local delivery or courier service.

Furniture that is listed as made to order, may take up to 3weeks from order. You will be notified at the time of purchase what lead time to expect.


Unfortunately we do not offer international delivery at this time. If you wish to organise a private courier to collect an order from our warehouse, please contact us on 01935 813831


If you would like to return an item purchased through our website or over the phone

Upstairs Downstairs Interiors

The Old School Rooms

Long Street




You are responsible for covering the returns postage cost.



Here at Upstairs Downstairs we hope you are happy with your order however if you wish to return, please follow the guidelines below:

  • Unwanted items must be returned within 14 working days of receipt to qualify for a refund.
  • Any unwanted items returned after this time but up to 28 days after receipt will receive a credit note.
  • You are responsible for covering the cost of returning an unwanted item.
  • If you believe an item is faulty, please contact us before taking any further action. We can be reached on 01935 813831 or
  • Please ensure all items are packaged securely and sufficiently to withstand delivery journey. Failure to do so may leave Upstairs Downstairs Interiors unable to refund you.
  • We recommend that you returns goods using an insured, registered delivery service and keep the receipt. We are unable to accept liability for goods lost or damaged in transit back to us.
  • Please take care to fully inspect items upon delivery to ensure you are happy with them before disposing of packaging. Failure to do so may result is us being unable to refund you.
  • Before attempting to assemble or install any item, please ensure items are in correct condition and all parts are present. We are unable to refund items which have been partially or completely assembled, or installed.

Any other questions or queries please contact us on 01935 813831 or email us at